Lead - Crystal Couture

We use Evri and Royal Mail as our primary shipping providers. Our current processing time is 1-6 working days. 

UK

Evri Tracked £3.50

Royal Mail 48 hours £4.00

Royal Mail 24 hours £4.70

We offer free delivery for all UK orders over £50.00

Europe

Standard delivery £10.50

Tracked delivery £14.50

International

Standard delivery £20.50

Tracked delivery £24.00

When choosing for the non-tracked delivery option, The Neutral Dog Company cannot be held responsible once the parcel has been shipped.

Customs

Depending on where the order is being shipped to, tax charges may apply. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied. The buyer is responsible to cover these customs or import taxes if they arise. 

We aim to always provide high quality items, but if for any reason you are unsatisfied with your purchase you can return the items within 14 days after delivery.

In order to be eligible for a refund, the item(s) must be UNUSED, UNWASHED and in the same condition that it has been received in - with tags still attached. We will not accept items where the tags have been removed under any circumstances. We always recommend that new items are tried on indoors just in case they need to be returned. Returns that are received in an unsuitable condition are NOT accepted and therefore no refund will be issued.

All sale items are final and therefore non-returnable.

The cost of returning any items back to us is the buyers responsibility unless the reason for returning the item(s) is due to faulty or damaged products. Original shipping costs will not be refunded.

How to return the items

If you wish to return your item, please email returns@theneutraldogcompany.co.uk  within 14 days of receiving the order. In the email, please provide the order number, name and reason for return. We aim to get back to you within 2 to 3 working days and provide further instructions on how to return the items.

We recommend using a trackable shipping service when returning your order. Please ensure that you keep tracking number until a confirmation of refund is received. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.

Once the return has been received at the TNDC HQ, the items will be inspected, and an email will be sent out to notify that the refund has been process. In the case that an item is not eligible for a refund, an email will be sent out notifying that the return has been rejected.

Exchanges

At this time NO exchanges are being offered due to possibility of our product(s) selling out. Please read our sizing charts to ensure the correct size is being ordered.  We recommend following the return policy as explained above for the return of the product and then re-purchasing the desired size.