Adjustable Collar - Cotton Candy
Adjustable Collar - Cotton Candy
Fully adjustable
- Padded lining for extra comfort
- Sturdy metal D ring for lead walking and identity tag
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Introducing one of our newest products to TNDC: Collars!
Not only are our collars perfect added extra to match with our Cotton Candy harness, they are perfect to be worn by themselves.
Product features:
- Our collars are lined with matching neoprene for extra comfort for your pup!
- Fully adjustable, making them even more perfect for pups as they grow!
- Sturdy D ring for lead/name tag/ accessories
If you love matching items to your collar, we also have a matching lead, step-in harness, bow tie, sailor bow, mini bow clip, bone toy, scrunchie and key wristlet available as well.
Shipping Information
Shipping Information
We use Evri and Royal Mail as our primary shipping providers. Our current processing time is 1-6 working days.
UK
Evri Tracked £3.50
Royal Mail 48 hours £4.00
Royal Mail 24 hours £4.70
We offer free delivery for all UK orders over £50.00
Europe
Standard delivery £10.50
Tracked delivery £14.50
International
Standard delivery £20.50
Tracked delivery £24.00
When choosing for the non-tracked delivery option, The Neutral Dog Company cannot be held responsible once the parcel has been shipped.
Customs
Depending on where the order is being shipped to, tax charges may apply. Your local customs authority may notify you once your order reaches your country and customs and sales tax may be applied. The buyer is responsible to cover these customs or import taxes if they arise.
Returns/ Exchanges
Returns/ Exchanges
We aim to always provide high quality items, but if for any reason you are unsatisfied with your purchase you can return the items within 14 days after delivery.
In order to be eligible for a refund, the item(s) must be UNUSED, UNWASHED and in the same condition that it has been received in - with tags still attached. We will not accept items where the tags have been removed under any circumstances. We always recommend that new items are tried on indoors just in case they need to be returned. Returns that are received in an unsuitable condition are NOT accepted and therefore no refund will be issued.
All sale items are final and therefore non-returnable.
The cost of returning any items back to us is the buyers responsibility unless the reason for returning the item(s) is due to faulty or damaged products. Original shipping costs will not be refunded.
How to return the items
If you wish to return your item, please email returns@theneutraldogcompany.co.uk within 14 days of receiving the order. In the email, please provide the order number, name and reason for return. We aim to get back to you within 2 to 3 working days and provide further instructions on how to return the items.
We recommend using a trackable shipping service when returning your order. Please ensure that you keep tracking number until a confirmation of refund is received. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Once the return has been received at the TNDC HQ, the items will be inspected, and an email will be sent out to notify that the refund has been process. In the case that an item is not eligible for a refund, an email will be sent out notifying that the return has been rejected.
Exchanges
At this time NO exchanges are being offered due to possibility of our product(s) selling out. Please read our sizing charts to ensure the correct size is being ordered. We recommend following the return policy as explained above for the return of the product and then re-purchasing the desired size.
